Frequently asked
Will I lose my progress?
As a guest, your progress is tied to this device. Sign in with Apple, Google or email in Profile and your progress is saved to the cloud; on a new phone, just sign in with the same account.
My purchase didn't arrive.
First tap Restore purchases at the bottom of the Store. If the item still doesn't appear, email us with the order ID from Apple's receipt.
How do I get a refund?
Apple handles refunds for App Store purchases. You can request one at reportaproblem.apple.com.
How do I move No Ads to a new phone?
Sign in with the same Apple ID on the new device and tap Restore purchases in the Store.
How do I change my display name?
Tap your name on the Profile screen and type a new one. This is the name shown in rankings and leagues.
My country is wrong.
Your country is suggested from your device's region setting. You can change it from the rankings screen; after the first correction it can be changed once every 30 days.
A word wasn't accepted or its meaning is wrong.
Email us the word and the level number. We review the dictionary with every update.
Where are my achievements?
Achievements and leaderboards live in Game Center. If you're signed in to Game Center on your iPhone, the game connects automatically on launch.
How do I delete my account?
Profile → Delete account. Step-by-step instructions, and what to do if you can't open the app, are on the account deletion page.
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