Delete in the app
- Open Puzzle Flora and go to Profile (Profil).
- Tap Delete account (Hesabı sil).
- Type SİL to confirm.
Your account and all its server data are deleted immediately, and data on the device is cleared. If you signed in with Apple, the app's access to your Apple account is revoked as well.
If you can't open the app
Email us from the address registered to your account, with your in-game name and sign-in method. Once we confirm the account is yours, we delete it within 30 days and let you know.
If you played as a guest
Guest accounts have no delete button in the app. Deleting the app removes the data on your device. The guest record on our server is deleted automatically after 90 days without use; guest accounts with a purchase or progress past level 30 are kept. To have it deleted right away, email us at the address above.
What is deleted and what is kept
Deleted: account details (email, name), profile and country, cloud save and progress, coins, gems and tools, purchased item entitlements, league, cup and ranking records, the Apple sign-in token.
Kept: purchase event records sent by the store are kept for 400 days for refunds and disputes, then deleted. Their link to your account is removed. See the Privacy Policy for details.
Your App Store purchase history is held by Apple and managed from your Apple account.